Returns, Refunds and Complaints Process at Flower Delivery Old Ford

Fresh Flowers Guarantee in Old Ford

At Flower Delivery Old Ford, we take pride in delivering only the freshest flowers to our customers throughout Old Ford and its surrounding areas. Our team sources blooms daily to ensure every bouquet brings lasting beauty to households and businesses. We guarantee the freshness of our flowers upon delivery and want every customer to feel confident when choosing us as their local florist.

Damaged-on-Arrival Policy

We understand how disappointing it can be to receive flowers that are not in perfect condition. If your order is damaged upon arrival—such as wilted, crushed, or broken stems—please contact us as soon as possible on the day of delivery. To help us serve you quickly, please describe the issue and provide photos of the damaged flowers and packaging. This helps us identify the cause and prevent future occurrences.

Freshness Window & Quality Standards

Your satisfaction is our priority, which is why we promise our flowers will arrive fresh and remain vibrant for a minimum of five days, provided they are cared for as per the enclosed instructions. If your blooms fail to meet this freshness standard within five days from delivery, let us know immediately. Our team assesses each concern on a case-by-case basis, ensuring a fair and prompt resolution for all Old Ford customers.

Refund & Replacement Options

Your delight with every order is essential to us. Should your flowers be delivered in unsatisfactory condition or not meet our freshness guarantee, you are entitled to request a refund or a replacement bouquet. Once your concern is validated, we will promptly arrange for a replacement delivery at a convenient time or issue a full or partial refund, depending on the circumstances. We aim to resolve all valid issues quickly, maintaining our reputation as Old Ford’s trusted florist.

Complaints Process

If you have concerns beyond flowers (such as delivery delays or customer service experience), our complaints process is transparent and straightforward. Please provide details about your complaint as soon as possible. Our dedicated team reviews every complaint carefully, investigates the issue, and responds within two working days. We value every piece of feedback as an opportunity to improve and always strive for complete customer satisfaction.

Your Trusted Local Old Ford Florist

As a local florist deeply rooted in the Old Ford community, we are dedicated to serving both households and businesses with reliability, integrity, and personal care. Our longstanding relationships with local growers and customers reflect our commitment to quality and service. When you choose Flower Delivery Old Ford, you’re supporting a local business that genuinely prioritises your happiness and guarantees only the freshest flowers in every arrangement.

Contact & Support

If you need assistance with your order, wish to report a problem, or want to share your feedback, our helpful team is ready to listen and assist. Please get in touch via our contact form or in person at our Old Ford premises. We appreciate your trust in us and look forward to delighting you with every delivery.