Flower Delivery Old Ford: Terms & Conditions for Online Orders

Application of Terms to Customers in Old Ford and Surrounding Areas

These Terms & Conditions apply to all customers placing online orders for flower delivery in Old Ford and its surrounding areas. By using our website to place an order, you confirm that you have read, understood, and agree to be bound by these terms, which set forth the legal relationship between you (the customer) and us (Flower Delivery Old Ford). Please review these terms in full before submitting any order.

Order Process

All orders for flower delivery in Old Ford are placed securely through our online platform. To place an order, select the desired flower arrangements, add them to your shopping basket, and proceed to checkout. You are responsible for providing accurate recipient and delivery information. Corrections cannot be guaranteed after submission.

Upon submission, you will receive an order confirmation indicating receipt of your request. Please note: The confirmation is not acceptance of your order; a contract is formed only once we have accepted your order by dispatching your selected flowers for delivery. We reserve the right to refuse or cancel orders where products are unavailable, or where there has been an error in description, pricing, or promotions.

Product Descriptions and Substitutions

We strive to ensure all flower arrangements are accurately described and pictured on our website. However, as flowers are seasonal and subject to market variations, exact bloom, colour, or arrangement may occasionally differ. In such cases, we reserve the right to make suitable substitutions of equal or greater value, while maintaining the overall style, theme, and value of the order. We will make reasonable efforts to notify you of substantial changes prior to dispatch whenever practical.

Online Payments

We accept a variety of secure payment methods for flower delivery orders in Old Ford, including major credit and debit cards. All payments must be completed at checkout. Orders are not processed or reserved until full payment has been authorised and received. Prices listed on our website are inclusive of VAT where applicable, and any applicable delivery fees will be clearly displayed prior to order confirmation.

It is your responsibility to ensure that payment information is provided accurately and that sufficient funds or credit are available. We are not liable for delays or non-delivery due to failed payment transactions.

Delivery of Flowers

Flower delivery in Old Ford and its surrounding areas is made on the dates and to the addresses specified by you during the ordering process. Standard delivery hours and any restrictions will be detailed on our website. While we will make every reasonable effort to deliver within scheduled windows, delivery times cannot be guaranteed due to factors beyond our control, such as peak seasonal demand or adverse weather.

In the event that no one is available to accept the delivery at the given address, flowers may be left in a safe place, with a neighbour, or returned to our premises for re-delivery at our discretion. If re-delivery is necessary, further charges may apply. Where incorrect delivery details are provided, you are responsible for any resulting delay or losses.

Cancellations and Amendments

If you wish to cancel or amend your order for flower delivery in Old Ford, you must notify us as quickly as possible. Requests must be submitted in writing through the communication method specified on our website. Cancellations submitted less than 24 hours before the scheduled delivery date may not be possible if the order has been prepared, dispatched, or delivered.

If cancellation is accepted in accordance with these terms, we will process a refund to your original method of payment, less any reasonable costs already incurred (for example, bespoke arrangements or perishable goods). Amendments are subject to availability and may affect delivery times or incur additional charges.

Right to Cancel – Distance Selling

Under the UK Consumer Contracts Regulations, you may have a legal right to cancel purchases made online. However, this right does not apply to perishable goods, including fresh flowers, once delivery has been made or preparations have begun. This does not affect your statutory rights if goods are faulty or not as described.

Quality and Returns

We take pride in the quality and freshness of our flower arrangements. If you are dissatisfied with your order for any reason relating to quality or service, please contact us as soon as possible and within 24 hours of delivery with details and photographs. Where appropriate, we may offer a replacement or refund at our discretion. Our aim is to ensure ultimate satisfaction for flower deliveries across Old Ford and its surroundings.

Liability

We are responsible for loss or damage you suffer as a foreseeable result of our breach of these terms or our negligence. However, our liability is strictly limited to the value of the products ordered, and we do not accept liability for any business losses, loss of profit, loss of data, or indirect or consequential losses resulting from your use of our service or products.

We accept no liability for losses or damage arising from late or failed deliveries due to incomplete or incorrect address information provided by you, or circumstances outside our reasonable control (including but not limited to adverse weather, force majeure events, or access restrictions). We take reasonable care to ensure our website is free from viruses or other damaging content, but we cannot accept liability for any loss or damage to your computer system resulting from use of our online platform.

Personal Data and Privacy

All personal information supplied by you for the purpose of ordering flower delivery in Old Ford will be used and stored in accordance with UK data protection law. Your data is used only for processing your order and communications relating to it, and is not shared with third parties except as necessary for order fulfilment.

Intellectual Property

All content, images, design elements, and materials displayed on our website are protected by intellectual property laws. Nothing herein grants you any license or right to use, copy, reproduce, or modify any part of our website content except for personal use related to ordering flower deliveries in Old Ford.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Any revisions will be posted on our website, and it is your responsibility to review them prior to placing each order. Your continued use of our online flower delivery service in Old Ford will be deemed acceptance of any changes.

Complaints

If you have any concerns or complaints relating to your flower delivery in Old Ford, please contact us promptly. We strive to resolve all issues amicably, following our internal complaints procedure. Any issues not resolved to your satisfaction can be referred to local consumer protection authorities.

Governing Law and Jurisdiction

These Terms & Conditions and any contractual or non-contractual obligations arising out of your online flower delivery order with us are governed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or in connection with these terms.

Severability

If any part of these Terms & Conditions is determined to be unlawful, invalid, or otherwise unenforceable, such provision will be severed from the remaining terms, which will remain in full force and effect. No waiver of any provision shall be construed as a waiver of any other provision or of any further breach.

Entire Agreement

These terms represent the entire agreement between you and us in relation to flower delivery orders placed online for Old Ford and the surrounding areas. Any representations or statements not expressly contained herein shall not bind either party.

Contact and Further Information

If you have questions or require clarification regarding these Terms & Conditions for online flower delivery in Old Ford, please use the communication channels provided on our website. We recommend printing or saving a copy of these terms for your own records.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Old Ford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Old Ford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.